Shipping policy
Shipping times will vary depending on selected carrier and service. Made-to-order items require up to 7 days of additional handling time. You will be notified via email once your order ships and will be provided with tracking information.
Damaged Items
If something in your order has arrived damaged, please get in touch with us as soon as you can so we can sort things out for you.
To help us investigate properly, please include the following:
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Full-length photos of the damaged item(s)
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A close-up photo of the damage
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Photos of all labels
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A photo of the outer packaging/bag
Damaged order claims must be submitted within 7 days of delivery.